College of Science, Engineering and Technology
College of Science, Engineering and Technology -
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NSU - Norfolk State University
HSM 300 : Syllabus
Orientation to the health delivery system, and the role of the health services manager and/or supervisor which provides organization theory and practical information about health administration. Investigation of the organizational and enviromental context within which a health manager works.
See Your Instructor for Book Information

Supplementary Readings: The following are some scholarly journals in health care, management, and education:

  • Journal of Ambulatory Care Management
  • Hospital Financial Management
  • Journal of Long Term Care Administration
  • Health Care Management Review
  • Hospital and Health Service Administration
  • Healthcare Executive
  • Journal of General Management
  • Journal of Healthcare Management
  • Journal of Organizational Behavior
  • Behavior Modification
  • Learning and Motivation

    This course is a gateway course that introduces students to the fundamentals of management and the job of the supervisor. Students from the health sciences can benefit from this course regardless of their majors because they may aspire to become supervisors or managers.
    Main Objective:
    • Students should be able to understand how an organization operates and exists in terms of behavior, processes and systems, environment, and development
    • Students should be able to develop the skills to work as supervisors or managers in an organization
    • Students should be able to identify, critically access, and apply the concepts, techniques, and processes of management

    Measureable Objectives:
    • Apply the required skills when carrying out the planning, organizing, staffing, influencing, and controlling functions Recognize how the five managerial functions relate to one another
    • Recognize the many practices, principles, techniques, and theories of management developed from earlier concepts, and experiences
    • Apply problem solving concepts and decision making processes
    • Coordinate activities to meet departmental and organizational goals
    • Effectively communicate to others in both oral and written form
    • Prevent/minimize legal problems
    • Examine the planning process and determine what type of plans a manager and/or supervisor needs to make
    • Set departmental goals and objectives
    • Make the best of available resources to meet departmental and organizational goals
    • Organize departments and teams
    • Recruit and select the best employees and placing them in the right jobs
    • Determine training needs and arrange training activities
    • Implement organizational policies
    • Delegate authority
    • Conduct an effective appraisal interview
    • Evaluate the work performance of employees
    • Counsel employees
    • Address employee discipline issues
    • Apply theories and principles of motivation to influence the actions of employees
    • Analyze different management styles and determine which style may be more effective in a particular situation
    • Determine the appropriate mechanisms for monitoring activities and the best approach for taking corrective actions
    • Examine the unionization process and determine how this process affects the job of the supervisor/manager
    Expectations concerning Student conduct are as follows:
    • Students are encouraged to actively participate in class.
    • Students are expected to abide by the ACM Code of Ethics.
    • Students should place phones on pager or silent mode upon entering class.
    E-Mail Policy:
    Students are expected to check their NSU-email accounts regularly for correspondance from the university. Consult the NSU Student Handbook (pdf) on NSU's policy regarding student conduct such as attendance,illness, off-campus trips, and grade appeals, etc. by going to

    Attendance- The University expects students to attend all classes. While unnecessary absences are discouraged, the University recognizes that, on occasion, students may have legitimate reasons for being absent. Thus, a student will be permitted one unexcused absence per semester hour credit or the number of times a given class meets per week. Once a student exceeds the number of allowed unexcused absences, and instructor may require an official university excuse. No more than 20% of class meetings (excused or unexcused) may be missed by a student during the semester. At the discretion of the instructor, a student whose absences exceed 20% of scheduled class meetings for the semester may receive a grade of F for the course. (University Catalog, pg. 25). If a student misses nine clock hours of class time, the student will automatically fail the course.

    Tardiness- Drills and tests in this course may not be made up. Drills are given the first 10 minutes of class.

    Honesty, Honor Code, and Violations of integrity such as plagiarism-The University Academic Integrity policies relating to plagiarism, cheating, absenteeism, etc., is found in the University Student Handbook and University Catalog and will be followed.

    Student class conduct (e.g., use of cell phones and electronic devices, etc.)- These devices must be turned off or silenced during class. Any student who is caught using his/her device or should it ring and disrupt class will have 5 points taken off of their next exam for each time they are caught using the device or each time that it disrupts class. (Hearing the vibrating mode also disrupts class).

    The College of Science, Engineering & Technology (CSET) provides tutoring services through the STARS Tutoring Center for those NSU students who may be experiencing difficulties in Mathematics, Computer Science, Engineering, Biology, Chemistry, Nursing, Technology and Physics courses. The STARS office is located in Suite 100, RTC. This service is free of charge and provided to NSU students only. You can access information about this service by visiting their website at
    In accordance with Section 504 of the Rehabilitation Act of 1973 and the Americans With Disabilites Act (ADA) of 1990, if you have a disability or think you have a disability, we ask that you please contact the Supporting Students through Disability Services (SSDS) office.
    LOCATION: Student Services Center, Room 110D
    CONTACT PERSON: Marian Shepherd - Coordinator SSDS
    TELEPHONE: (757) 823-2014
    As part of NSU's commitment to provide the environment and resorces needed for sucess, students may be required to participate in a number of university-wide assessment activities. The activities may include tests, surveys, focus groups and interviews, and portolio reviews. The primary purpose of the assessment activities is to determine the extent to which the university's programs and services maintain a high level of quality and meet the needs of students. Students will not be identified in the analysis of results. Unless indicated otherwise, by the instructor, results from University assessment activities will not be computed in student grades.
  • A student is expected to attend all classes. The student assumes all responsibility for work missed due to an absence. Make-up work may be permitted at the discretion of the instructor. Refer to the NSU Student Handbook ( for further details.

  • In an effort to keep students informed about Norfolk State University updates and account information, students must check their official NSU student email account frequently.
    You may access your official NSU email account at Follow instructions on the NSU-webmail login page.