College of Science, Engineering and Technology
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NSU - Norfolk State University
 
HSM 300 : Objectives
  
 

Course Learning Outcomes:

Student will be able to:

• Describe the supervisor's job, roles, functions, and authority

• Identify the major schools of management theory

• Distinguish between programmed and non-programmed decisions

• Illustrate the application of the steps of the decision making process to determine causes and find solutions to real workplace problems

• Differentiate between cooperation and coordination

• Compose two forms of communication between a supervisor and a subordinate: one that reflects poor communication and the other effective communication

• Apply the doctrine of respondeat superior

• Explain in writing the importance of the planning function as the primary managerial tool for supervisors

• Identify the various tools, techniques, and practices that are available to assist supervisors to devise departmental plans

• Describe various organizing concepts including the following: authority, span of management, division of work, departmentalization, matrix organization, delegation of authority, general supervision, line and staff authority, functional authority, reorganization, quality management, reengineering, downsizing and rightsizing, committees, and the informal organization

• Distinguish between the concepts of authority and span of managem

• Judge the effectiveness of a specified set of steps required to perform a specific departmental activity, and offer recommendations to improve the process

• Discuss the staffing function as the sum of activities required to recruit, select, develop, and retain people who have the skills and abilities to meet individual, departmental, and organizational objectives

• Discuss influencing techniques that generate actions to meet individual, departmental, and organizational objectives

• Perform an assessment regarding the management style of a real life supervisor using leadership theories

• Describe aspects of the controlling function including the types of control systems, a control model, and control devices

• Describe the role of the supervisor in an organized labor environment

• Outline the content of a typical labor contract

At the end of this course, at least 70% of students will pass with a grade of 73 and above.

 
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